Privacy Notice
DT Physio Ltd is committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect personal data in accordance with UK GDPR and the Data Protection Act 2018. We collect personal and health information to provide physiotherapy services safely and effectively. This may include your name, contact details, medical history, assessment findings, treatment notes, and correspondence related to your care. Your information is used solely for the purposes of delivering physiotherapy, managing appointments, communicating with you, maintaining clinical records, and meeting professional and legal obligations. Information is stored securely using password-protected systems and is only accessed by authorised individuals. We do not share personal data with third parties unless this is required for your care, required by law, or you have provided consent. Where appropriate, information may be shared with healthcare professionals involved in your care, such as GPs or other services, with your permission. You have the right to access your data, request corrections, and raise concerns about how your data is handled. Requests can be made in writing. Contact for data queries: DT Physio Ltd Email: info@dtphysio.co.u
Cookie Policy
DT Physio Ltd uses cookies to improve website functionality and understand how visitors use the site. Cookies are small text files stored on your device when you visit a website. They help ensure the site functions correctly and allow basic analytics to improve performance and user experience. We do not use cookies to collect personal health information. Any analytical data collected is anonymised and used only to improve website performance. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how the website functions.
Terms & Conditions
DT Physio Ltd provides private, self-funded physiotherapy services delivered in patients’ homes, care homes, or community settings. Appointments are booked directly with DT Physio and payment is required in advance unless otherwise agreed. Services are provided on a private basis and are not funded by insurers. Physiotherapy treatment is tailored to individual needs following assessment. While every effort is made to support recovery and improvement, outcomes cannot be guaranteed. Patients are expected to provide accurate medical information, inform the physiotherapist of any changes in health, and follow advice provided during treatment. DT Physio Ltd reserves the right to discontinue treatment if it is no longer clinically appropriate, if safety concerns arise, or if terms are not adhered to.
Complaints Policy
DT Physio Ltd aims to provide a high standard of physiotherapy care. If you are unhappy with any aspect of the service, we encourage you to raise your concerns so they can be addressed promptly and fairly. Complaints should be raised as soon as possible, either verbally or in writing. Wherever appropriate, concerns will be discussed and resolved informally. If a complaint cannot be resolved informally, it should be submitted in writing. Complaints will be acknowledged within a reasonable timeframe and investigated thoroughly. A written response will be provided outlining findings and any actions taken. Making a complaint will not affect your ongoing care. Contact for complaints: Email: info@dtphysio.co.uk
Safeguarding
DT Physio Ltd is committed to safeguarding the welfare of all patients. Many individuals receiving physiotherapy may be vulnerable due to age, illness, disability, or social circumstances. Physiotherapists working on behalf of DT Physio are trained to recognise safeguarding concerns and act appropriately. This includes concerns relating to neglect, abuse, coercion, or situations where a patient may be at risk of harm. If a safeguarding concern is identified, appropriate action will be taken in line with local safeguarding procedures and legal requirements. Where necessary, concerns may be escalated to relevant authorities to ensure patient safety. Patients, families, or carers who have safeguarding concerns are encouraged to raise them promptly.
Accessibility
DT Physio Ltd is committed to making its services and website accessible to all users. We aim to ensure that information on this website is clear, easy to read, and accessible across devices. Home physiotherapy services are delivered in environments familiar to patients, allowing care to be adapted to individual needs. If you experience difficulty accessing information on this website or require information in an alternative format, please contact us and we will do our best to assist.
Appointments and Cancellations
Appointments are booked in advance and reserved exclusively for the patient. Cancellations or rescheduling requests made with less than 24 hours’ notice will be charged at the full appointment rate. DT Physio Ltd reserves the right to charge for appointments where insufficient notice is provided, except in exceptional circumstances at the discretion of the company.