Privacy Notice
Last updated: October 2026
DT Physio Ltd is committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
DT Physio Ltd is the data controller responsible for the personal information described in this Privacy Notice.
DT Physio Ltd
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF
Email: info@dtphysio.co.uk
ICO Registration Number: ZB767238
Information We Collect
We collect personal information that is necessary to manage enquiries and provide physiotherapy and rehabilitation services safely and effectively.
This may include:
- name, date of birth and contact details;
- home address;
- details of relatives, next of kin, carers or other relevant contacts;
- GP and other healthcare or care professional details;
- medical history, diagnoses and relevant health conditions;
- medication information;
- falls history;
- mobility, functional ability and rehabilitation needs;
- physiotherapy assessment findings;
- treatment and rehabilitation notes;
- appointment information;
- correspondence relating to your care;
- invoices and payment information; and
- other information relevant to providing physiotherapy safely and appropriately.
Information concerning your health is classed as special category personal data and receives additional protection under data protection law.
How We Receive Your Information
Personal information may be provided directly by you or by someone acting on your behalf, such as a relative, carer or representative.
Information may also be provided by a healthcare or care professional involved in your care where appropriate.
Initial enquiries and referrals may be received through the DT Physio online referral form, by email, by telephone or through direct communication with DT Physio.
How We Use Your Information
We use personal information where necessary to:
- respond to enquiries and referrals;
- assess whether DT Physio is an appropriate service for you;
- arrange and manage appointments;
- undertake physiotherapy assessments;
- plan and provide physiotherapy and rehabilitation;
- monitor and review progress;
- maintain appropriate clinical records;
- communicate with you and, where appropriate, people involved in your care;
- prepare relevant clinical documentation;
- manage invoices and payments;
- maintain appropriate business and financial records;
- meet professional, regulatory and legal obligations; and
- protect the safety and wellbeing of patients and others.
DT Physio does not use patient information to send marketing newsletters or promotional emails.
Our Lawful Bases for Using Personal Information
DT Physio only processes personal information where there is an appropriate lawful basis under data protection law.
Depending on the circumstances, this may include processing that is necessary for the performance of a contract, compliance with a legal obligation, or the legitimate interests of DT Physio in operating and managing a safe and effective physiotherapy service.
Health information is special category data. Where we process health information, we also rely on an appropriate condition under UK data protection law that permits the processing of health information for health and care purposes or another applicable condition.
Consent to physiotherapy or consent to share clinical information is considered separately from the lawful basis used to process personal information under data protection law.
Sharing Your Information
Personal information is not shared unnecessarily.
Where appropriate, information may be shared with healthcare or care professionals involved in your care, such as your GP or another relevant service. Where consent is required, information will only be shared with your permission or with an appropriately authorised person acting on your behalf.
Information may also be shared where this is required by law or where there is an appropriate safeguarding, emergency or other legal justification for doing so.
In certain circumstances, information may need to be shared without consent where this is necessary to protect you or another person from serious harm, respond to a safeguarding concern, deal with an emergency or comply with a legal obligation.
This Privacy Notice may be updated periodically to reflect changes to DT Physio's services, systems or legal and regulatory requirements. The latest version will be published on the DT Physio website.